Dispute Resolution
Last updated: 2026 | Version 1.0
Business Information
Business name: Creativehub Multimedia Services
Registration number: DTI 8250844
Business address: 39/48 Phase 2 Tarpon St., Deca Homes Pavia Resorts and Residence, Jibao-an, 5001 Pavia, Iloilo, Philippines
Customer support: support@creativehubph.com
Support hours: Monday to Friday, 9:00 AM to 6:00 PM Philippine Time
Estimated response time: within 2 to 3 business days
No Overseas Employment Services
CreativeHubPH does not provide overseas employment, recruitment, manpower placement, job placement abroad, or work-abroad services. The platform is for project-based creative and digital services only.
Dispute Review Process
Users should open disputes before approving the work or before escrow funds are released. CreativeHubPH may review project requirements, messages, submitted files, delivery records, revision requests, and payment references.
Possible outcomes include release of funds to the freelancer, full refund, partial refund, required revision, cancellation, account restriction, or other corrective action.
1. Informal Resolution First
At CreativeHubPH, we encourage clients and freelancers to communicate openly. Most disagreements can be resolved amicably within the platform's workspace through discussion and minor revisions.
A formal dispute should only be opened after a good-faith attempt to resolve the issue directly has failed.
2. Filing a Formal Dispute
Either party may initiate a dispute if there is a fundamental disagreement concerning:
- Deliverables: Work provided does not match the agreed-upon project brief.
- Quality: Professional standards are not met based on the freelancer's portfolio.
- Scope: Requests for additional work outside the original agreement.
- Deadlines: Significant delays without proper communication or justification.
- Payment: Refusal to approve milestones or release funds for completed work.
3. Evidence Requirements
When a dispute is opened, both parties are required to provide evidence to support their claims. This may include:
- Platform messages and chat transcripts.
- Files, drafts, and version history shared within the platform.
- Milestone records and delivery logs.
- Original project briefs and agreed-upon scope changes.
- Screenshots of relevant external interactions (only if permitted by Terms).
4. Possible Dispute Outcomes
CreativeHubPH Admin Moderators will review the evidence impartially and may decide on one of the following outcomes:
- Full Release: Payment is released in full to the freelancer.
- Full Refund: Funds are returned in full to the client's wallet.
- Partial Split: Funds are divided between the client and freelancer based on the work completed.
- Remediation: A requirement for further revisions or completion of specific tasks before funds are released.
5. Binding Decisions & Finality
CreativeHubPH decisions are based on available platform records and submitted evidence. By using our dispute system, you agree that the decision made by our moderators is final and binding regarding the allocation of escrowed balances.
Dispute review may temporarily delay the release of funds or withdrawals for the accounts involved.
6. Abuse of the Dispute System
Using the dispute system in bad faith, such as filing frequent frivolous disputes or refusing to provide evidence, is a violation of our platform policy. CreativeHubPH reserves the right to suspend or restrict accounts that engage in system abuse.