Data Deletion Request
Effective Date: June 14, 2026 | Version 1.0
1. Overview
This Data Deletion Request page explains how users of CreativeHubPH may request deletion of personal information associated with their account, profile, portfolio, workspace activity, and communications on our marketplace.
We handle deletion requests in accordance with our Privacy Policy, the Philippines Data Privacy Act of 2012, and applicable privacy rights such as GDPR erasure requests where relevant. Some records may need to be retained for legal, fraud-prevention, payment, tax, dispute, or platform security purposes.
2. How to Request Deletion
You can request deletion of your CreativeHubPH account and related personal data using one of the following methods:
Request Channels
- Email Request: Send an email to privacy@creativehubph.com using the subject line "Data Deletion Request".
- Account Details: Include the email address linked to your CreativeHubPH account and whether you registered as a Client, Freelancer, or both.
- Verification: We may ask you to confirm account ownership before processing deletion to prevent unauthorized requests.
- Scope: Tell us whether you want to delete your entire account or specific information, such as portfolio files, profile details, or uploaded workspace attachments.
3. Information We Delete
Once a valid request is confirmed, we will delete or anonymize personal information that is no longer required to operate, secure, or legally document the marketplace.
- Account & Profile Data: Name, public profile details, biography, avatar, skills, rates, and saved profile preferences.
- Portfolio & Uploads: Portfolio images, project showcases, files you uploaded, and other public creative assets where retention is not required.
- Contact Details: Email addresses, phone numbers, and notification preferences, subject to verification and legal retention needs.
- Optional Settings: Dashboard preferences, saved searches, board preferences, and non-essential account configuration data.
4. Records We May Retain
Certain records may be retained where necessary for legitimate business, legal, payment, tax, fraud-prevention, security, or dispute-resolution purposes.
Examples of Limited Retention
- Payment & Wallet Records: Invoice histories, deposit references, withdrawal requests, tax-related information, and payment gateway records.
- Dispute & Moderation Records: Messages, files, contract records, and activity logs connected to unresolved or previously resolved disputes.
- Security Logs: Records required to detect fraud, unauthorized access, chargebacks, account abuse, or attempts to bypass platform payment flows.
- Legal Compliance: Information we are required to keep under applicable laws, regulator requests, court orders, or accounting obligations.
Please Note: Deleting your account may permanently remove access to dashboards, active proposals, project workspaces, messages, portfolio listings, wallet functions, and platform services.
5. Processing Timeline
We aim to acknowledge deletion requests within a reasonable period after receiving them and may request additional verification before proceeding.
| Step | Typical Action | Notes |
|---|---|---|
| Request Review | We confirm the request and identify the account. | Additional verification may be required. |
| Account Check | We review active contracts, invoices, wallets, disputes, and compliance holds. | Open obligations may delay full deletion. |
| Deletion | We delete, anonymize, or restrict eligible records. | Retained records are limited to necessary purposes. |
6. Contact & Support
To request deletion, ask about retained records, or exercise privacy rights related to your CreativeHubPH account, contact our privacy team at privacy@creativehubph.com.
If you are in the Philippines and your concern is not resolved, you may also contact the National Privacy Commission (NPC) through its official website at https://privacy.gov.ph.